Privacy Policy

Idle Wealth Pty Ltd (ABN 30 650 933 305) (“Idle Wealth”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, contact us, engage us as a buyer’s agent or otherwise interact with our business.

We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable laws, including the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).

Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable.

Depending on your dealings with us, the personal information we collect may include your name, email address, residential address and other contact details; your property requirements, preferred locations, budget, timeframe and purchasing objectives; information about your financial circumstances, borrowing position, source of funds and purchasing capacity; and identification information, including your date of birth, residential address, identification document details and copies or extracts of identification documents where reasonably required.

It may also include information needed to identify beneficial owners, trustees, directors, representatives or other people connected with a purchase; information obtained through identity verification, customer due diligence and AML/CTF risk assessment processes; information about properties you own, are considering purchasing or have asked us to investigate; details of property inspections, negotiations, offers, contracts and transactions; and information contained in communications, documents, forms and enquiries you send to us.

We may further collect payment, invoice or transaction information where relevant; information about your dealings with selling agents, mortgage brokers, financial planners, accountants, conveyancers and other professional advisers; feedback, reviews, survey responses or testimonials you choose to provide; website and technical information such as your IP address, browser, device, approximate location, referring website, pages viewed, links selected and time spent on our website; and any other information reasonably necessary to provide our services, operate our business or comply with the law.

Sensitive information includes certain information about health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, criminal records and other matters specified by the Privacy Act.

We do not ordinarily require sensitive information. If we need to collect it, we will generally do so with your consent or where the collection is otherwise permitted or required by law.

We may collect personal information directly from you through our website, contact forms, onboarding forms, questionnaires, identification forms, meetings and communications; through our customer relationship management system and other business software; from a person authorised to act for you; and from referral partners and professional advisers involved in your property purchase.

We may also collect personal information from selling agents, property owners, property managers and other property professionals; from mortgage brokers, lenders, financial planners, accountants, conveyancers, solicitors, building inspectors and other service providers; from government registers, property records, publicly available sources and social media; from property information providers, including Cotality RP Data; through identity-verification and AML/CTF service providers; and automatically through cookies, analytics, advertising pixels and similar website technologies.

If you provide personal information about another person, you should ensure you are authorised to provide it and that the person is aware of this Privacy Policy where appropriate.

You may make a general enquiry anonymously or using a pseudonym where it is lawful and practical.

We will usually need to know your identity before we can act for you, provide personalised services, conduct negotiations, verify your identity or comply with our legal and AML/CTF obligations.

We may collect, hold, use and disclose personal information to respond to enquiries and communicate with you; assess whether our services are suitable for your needs; establish and manage our relationship with you; provide buyer’s agency, property research, search, assessment, inspection, negotiation and acquisition services; understand your property objectives, financial position and purchasing requirements; identify and evaluate potential properties; and prepare property reports, market analyses and recommendations.

We may also use personal information to coordinate inspections, due diligence, negotiations, offers, contracts and settlement activities; communicate with selling agents and other parties involved in a proposed purchase; introduce or coordinate relevant professional service providers where requested or appropriate; verify your identity and authority to act; and conduct customer due diligence, risk assessments, monitoring, screening, reporting and record-keeping required under AML/CTF laws.

Personal information may further be used to prevent and investigate suspected fraud, unlawful conduct, security incidents and misuse of our services; manage invoices, payments and business records; operate, secure, analyse and improve our website, systems, marketing and services; measure the effectiveness of advertising and understand how people interact with our website; and send property information, insights, updates and marketing communications where you have consented or where otherwise permitted by law.

In addition, we may use personal information to obtain professional advice, manage complaints and resolve disputes; enforce our agreements and protect our legal rights; comply with legal, regulatory, licensing, insurance, taxation and reporting obligations; carry out administrative and business-management activities; consider or complete a restructure, merger, sale or transfer of our business; and perform any other purpose disclosed to you at the time of collection or authorised by you.

We may be required to collect and verify personal information to comply with Australian AML/CTF laws.

This may include information about your identity, address, beneficial ownership, source of funds, transaction, representatives and other matters relevant to customer due diligence and risk assessment.

We may check this information against identification documents, databases, public records, sanctions lists, politically exposed person information and information held by verification providers.

If you do not provide information reasonably required for these purposes, we may be unable to commence or continue acting for you, complete a transaction or provide certain services.

We may disclose relevant information to AUSTRAC, law-enforcement agencies or other authorities where required or authorised by law. We may be legally prevented from telling you about certain checks, reports, disclosures or investigations.

We may disclose personal information where reasonably necessary to our employees, representatives and contractors; selling agents, property owners and property managers; conveyancers, solicitors and settlement providers; mortgage brokers, lenders and finance professionals; financial planners and accountants; building, pest and other property inspectors; valuers, surveyors, engineers, town planners, tradespeople and other property specialists; and insurance providers and brokers.

Disclosure may also be made to professional advisers, auditors and consultants; referral partners where you have authorised the referral or it is reasonably expected; customer relationship management, identity-verification and document-management providers; website, hosting, email, cloud-storage, communications and cybersecurity providers; analytics, advertising and marketing providers; property information and research providers, including Cotality RP Data; and Squarespace, Google Workspace and other technology providers used to operate our business.

We may further disclose personal information to AUSTRAC, government agencies, courts, tribunals, regulators and law-enforcement bodies; parties involved in an actual or proposed business sale, merger, restructure or transfer, subject to appropriate confidentiality arrangements; and any other person you authorise us to disclose information to.

We may also disclose information where required or authorised by law, where reasonably necessary to investigate suspected unlawful activity, or where necessary to prevent a serious threat to health or safety.

We do not sell personal information as a standalone commercial product.

Some of our technology, website, cloud, analytics, communications and service providers operate or store information outside Australia.

Personal information may therefore be stored, accessed or processed overseas, including in the United States and other countries in which our providers or their subcontractors operate.

For example, Squarespace stores website data in data centres in the United States, and other providers may use distributed international infrastructure.

Where required, we take reasonable steps to ensure overseas disclosures are handled consistently with applicable Australian privacy requirements. However, overseas recipients may also be subject to the laws of their own jurisdictions.

The countries involved may change when service providers update their systems, infrastructure or subcontractors.

Our website may use cookies, analytics tools, advertising pixels and similar technologies.

These technologies may collect IP addresses and device identifiers; browser and device information; approximate location information; pages viewed, links selected and time spent on the website; referral sources and advertising campaign information; information entered into website forms, subject to the configuration of the relevant technology; and information used to measure website performance and advertising effectiveness.

We may use providers such as Google, Meta and other analytics or advertising platforms. These providers may combine information collected through our website with information they hold through their own services.

We use these technologies to operate our website, understand website use, improve our services, measure advertising and present relevant content or advertising.

You can control some cookies through your browser settings, available website controls and the privacy or advertising settings offered by the relevant provider. Disabling cookies may affect some website functions.

You may also contact us through our website if you wish to object to our use or disclosure of your personal information for targeted advertising or direct marketing.

We may use your contact details to send information about our services, property insights, market updates, events or other material that may interest you where you have consented, where you would reasonably expect us to do so, or where we are otherwise permitted by law.

Marketing communications will identify Idle Wealth and provide a way to unsubscribe. You can opt out at any time by using the unsubscribe facility in the communication or contacting us through our website.

We will not require payment to unsubscribe and will process opt-out requests within the period required by law.

Opting out of marketing will not prevent us from sending service-related, administrative, transactional or legally required communications.

Our website may contain links to websites, platforms or services operated by third parties.

We are not responsible for the privacy practices, security or content of third-party services. You should review the privacy policies of those providers before giving them personal information.

Personal information may be held electronically through our website, customer relationship management system, Google Workspace, cloud services, devices and other business systems.

We take reasonable administrative, technical and physical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps may include access controls and authentication; password protection and multi-factor authentication where available; limiting access to people who reasonably require it; using reputable technology and service providers; maintaining backups and security controls; staff and contractor confidentiality obligations; monitoring and responding to suspected security incidents; and secure deletion or de-identification where appropriate.

No internet transmission or electronic storage system is completely secure. We cannot guarantee absolute security, but we take reasonable steps appropriate to the nature of the information and our business.

We take reasonable steps to ensure the personal information we use and disclose is accurate, current, complete and relevant.

You should tell us if your contact details, circumstances, property requirements or other information change.

We retain personal information for as long as reasonably necessary to provide our services and manage our relationship with you; complete property transactions and related activities; maintain appropriate business and transaction records; meet legal, regulatory, licensing, taxation, insurance and AML/CTF record-keeping obligations; resolve complaints, disputes or potential legal claims; and maintain security and prevent fraud.

Different information may be retained for different periods. Information collected for AML/CTF purposes may need to be retained for a period prescribed by law.

When personal information is no longer reasonably required and we are not required or authorised to retain it, we take reasonable steps to securely delete or de-identify it.

Where full copies of identification documents are no longer reasonably required, we will take reasonable steps to delete or de-identify them while retaining any records required by law.

We may collect government-related identifiers such as passport or driver licence details when reasonably necessary for identity verification or legal compliance.

We will not use a government-related identifier as our own identifier or use or disclose it except where permitted or required by law.

You may request access to personal information we hold about you by contacting us through the contact form on our website and identifying your request as a privacy request.

Before providing access, we may need to verify your identity.

We will respond within a reasonable time. We may charge a reasonable administrative fee where permitted, but we will not charge you simply for making a request.

In some circumstances, the law permits us to refuse access or provide limited access. If this occurs, we will generally explain the reason and available complaint options unless we are legally prevented from doing so.

You may ask us to correct personal information you believe is inaccurate, out of date, incomplete, irrelevant or misleading.

We will take reasonable steps to correct information where appropriate. If we refuse a correction request, we will generally explain the reason and available complaint options.

You may ask us to associate a statement with the information indicating that you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

Where we rely on your consent, you may withdraw it by contacting us through our website.

Withdrawal will apply from the time it is processed and will not affect handling that occurred before withdrawal. We may still handle or retain information where required or authorised by law or reasonably necessary for another lawful purpose.

If you have a question or complaint about how we have handled personal information, contact us through the contact form on our website and identify your message as a privacy complaint.

Please include enough information for us to understand and investigate the matter.

We will acknowledge and investigate the complaint and aim to respond within a reasonable period. We may contact you for further information and may consult relevant service providers or advisers where necessary.

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner:

If we become aware of a suspected data breach, we will investigate and take reasonable steps to contain and address it.

Where required under the Notifiable Data Breaches scheme or another applicable law, we will notify the Office of the Australian Information Commissioner and affected individuals.

We may update this Privacy Policy to reflect changes to our services, technology, information-handling practices or legal obligations.

The current version will be published on our website with its latest revision date. We encourage you to review it periodically.

Privacy enquiries, access or correction requests, marketing opt-outs and complaints may be submitted through the contact form on our website.

Please address privacy-related messages to: